Privacy Policy

Watches in Kenya Website: watchesinkenya.co.ke Email: sales@watchesinkenya.co.ke Address: Hillspring Concept Building, Ronald Ngala Street, 3rd Floor, Office Suite One, Nairobi Last Updated: May 2025

1. Introduction

Welcome to Watches in Kenya. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase from us.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

Contact Information: Full name, phone number, and email address
Delivery Information: Physical delivery address (within Nairobi or other regions)
Order Information: Details of the watches you purchase, order history, and payment method preferences (e.g. Cash on Delivery)
Technical Information: IP address, browser type, pages visited, and time spent on our website (collected automatically via cookies)

3. How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Arrange delivery via our courier partners (e.g. ParcelGrid Courier)
Communicate with you about your order status, returns, or refunds
Respond to your inquiries and customer support requests
Improve our website and product offerings
Send occasional promotional emails (you may opt out at any time)

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

Delivery Partners: Such as ParcelGrid Courier, solely for the purpose of fulfilling your order
Service Providers: Who assist us in operating our website and conducting our business, under strict confidentiality agreements
Legal Authorities: Where required by law or to protect our legal rights

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device. You may choose to disable cookies through your browser settings, though this may affect certain features of our website.

6. Data Security

We take reasonable precautions to protect your personal data from unauthorised access, disclosure, or loss. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including processing orders, handling returns/refunds, and complying with legal obligations.

8. Your Rights

You have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate information
Request deletion of your personal data (subject to legal requirements)
Opt out of marketing communications at any time

To exercise any of these rights, please contact us at sales@watchesinkenya.co.ke.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us:

Email: sales@watchesinkenya.co.ke Address: Hillspring Concept Building, Ronald Ngala Street, 3rd Floor, Office Suite One, Nairobi Website: watchesinkenya.co.ke